Privacy Policy
Last updated: June 2026
1. Who We Are
FirstChoice Designs ("we", "us", "our") is a web design and development agency based in England, United Kingdom. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: FirstChoice Designs · hello@firstchoicedesigns.co.uk
2. Data We Collect
We may collect the following personal data when you contact us or use our services:
- Identity data: name, company name
- Contact data: email address, phone number
- Project data: project description, budget, and requirements you share with us
- Technical data: IP address, browser type, and pages visited (server logs)
- Communications: emails, messages, and other correspondence
3. How We Use Your Data
- To respond to your enquiries and provide quotations
- To deliver agreed web design and development services
- To send project updates, invoices, and related communications
- To maintain financial and legal records as required by law
4. Legal Basis for Processing
- Contract performance: to fulfil our obligations when engaged to provide services
- Legitimate interests: to respond to enquiries prior to a contract being in place
- Legal obligation: to comply with tax, accounting, and legal requirements
5. Data Retention
Enquiry data is retained for up to 2 years. Client project records and financial data are retained for 7 years in compliance with HMRC requirements. We will delete your data upon request where we are not legally required to retain it.
6. Sharing Your Data
We do not sell, rent, or trade your personal data. We may share data with trusted third parties solely to deliver our services (e.g., hosting providers), all of whom are bound by data processing agreements. We may also disclose data if required by law.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectification of inaccurate or incomplete data
- Erasure ("right to be forgotten") in certain circumstances
- Restriction of processing in certain circumstances
- Data portability in certain circumstances
- Object to processing based on legitimate interests
To exercise any of these rights, contact us at hello@firstchoicedesigns.co.uk. We will respond within 30 days.
8. Cookies
Our website uses strictly necessary session cookies for functionality. We do not use advertising or tracking cookies without your explicit consent. You can disable cookies in your browser settings, though this may affect website functionality.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
10. Complaints
You have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.